Refund Policy
Introduction
At AI Nova, we prioritize customer satisfaction with our AI-generated images. If you are not satisfied with your purchase, you may request a refund within 7 days.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- 7-Day Refund Window: Refund requests must be made within 7 days of the purchase date.
- Proof of Purchase: You must provide a valid proof of purchase, such as a receipt or order number.
- Demonstrated Issue: For digital products or services, refunds will be considered if there is a demonstrated issue that cannot be resolved by our support team.
Non-Refundable Items
Certain items and services are non-refundable, including:
- Custom services that have been fully delivered
How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email our customer support team at refunds@ai-nova.org with your order number and reason for the refund request.
- Evaluation: Our team will review your request and determine its eligibility based on our refund policy.
- Approval: If your refund is approved, we will process it within a reasonable timeframe and notify you via email.
Refund Process
Once approved, refunds will be processed as follows:
- Original Payment Method: The refund will be issued to the original payment method used for the purchase.
- Processing Time: Please allow up to 14 business days for the refund to appear on your statement, depending on your payment provider.
Partial Refunds
In some cases, partial refunds may be granted:
- If the refund request is made after the 7-day period but within a reasonable timeframe.
Issues with Products or Services
If you encounter any issues with our products or services, we encourage you to contact our support team immediately. We are committed to resolving any problems and ensuring your satisfaction.
Contact Information
If you have any questions about our Refund Policy, please contact us at:
- Company : Nova AI LLC
- Email: refunds@ai-nova.org
- Phone: +212661712080
- Mailing Address: 1309 Coffeen Avenue STE 1200 Sheridan Wyoming 82801
Changes to This Policy
We may update our Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
Conclusion
Your satisfaction is our priority at AI Nova. We are committed to providing high-quality AI-generated images and stand by our commitment to customer satisfaction. If you have any concerns or questions, please do not hesitate to contact us.